Returns & Refunds

Draft — client to review. Last updated: October 2026.

We want you to love your candles. Because every piece is handmade (and many are made to order), please read our policy below.

Damaged or wrong items

If your order arrives damaged, or you receive the wrong item, contact us within 48 hours of delivery with your order number, photos and an unboxing video. We will send a replacement or issue a refund once the issue is verified.

Returns

Due to the handmade and delicate nature of our candles, we do not accept returns for change of mind. Personalised and customised items (names, custom colours, bulk orders) cannot be returned or exchanged unless they arrive damaged or incorrect.

Small variations

Each candle is hand-poured and hand-finished, so small differences in colour, shape and texture are normal and are part of their charm. These are not considered defects.

Cancellations

Orders can be cancelled within 12 hours of placing them, as long as we have not started making them. Personalised and bulk orders cannot be cancelled once production has started.

Refunds

Approved refunds are processed to the original payment method within 5–7 working days. For Cash on Delivery orders, we will refund by UPI or bank transfer.

To raise a request, message us on WhatsApp or email owner@example.com.